My Account Login Troubleshooting

Library News
The library has a new website and with that update we’ve also linked your Fuller ID web login to your library account for managing book checkout and holds (formerly accessed through your L# and it’s associated password.  So now you have one fewer login to remember.

The Problem

A few student, staff and faculty users are reporting that they are seeing a login error when attempting to sign into their library account.  They are seeing the following error.

“Oops! We’re Sorry. The login system failed with error:…”
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Linking up all these web services involves passing information back and forth between multiple databases. In this case, the information that is often the culprit is the current address Fuller has on file for you is either out of date, or simply needs to be edited and re-saved to trigger the system to see the change.
[ Update: 2-17-16] – If you are a non-degreed alumni (e.g. you completed classes but not a degree), unfortunately you do not have lifetime access to the library resources.  This fix will not work for you.  You can however access the Alumni Directory.

The Solution

The solution is to go into the “My Info” area on fuller.edu/students and edit the current address even if it is already correct, then re-save it.
1. Users can edit their info by going to http://fuller.edu/students   This path will work for staff and faculty as well.
2. click “My Info”
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3. click “Update Address(es) and Phone(s)”
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4. Click “Current” to edit your address.  Again, even if it is already correct.Screen Shot 2016-01-13 at 2.40.08 PM
5. Edit the address.  If your address is incorrect, update it.  If it’s correct, delete a line.  Click submit then edit it again to put the correct address back.  This will trigger the sync with the library system.
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6. Final Step: Wait 24 hours and try your login again.
The sync between “My Info” and the library runs overnight.

Still Need Help?

After you’ve completed these steps, if you still are unable to access your library account, please contact Tech Support: [email protected].

Fuller Libraries Launches New Website

Library News

DAHL Angled Front ViewWelcome to a new year and a new library website!

Our new website represents many months of user research, planning, and building, culminating in a site that attempts to highlight what users want most.

Here are just a few of the new features:

–   Updated look and feel

–   A homepage that features the library’s hours, commonly used services, current news items, a convenient menu channel, and a site search that also pulls from InfoGuides

–   Library hours found on every page

–   Easier navigation

–   Fuller ID login for WMS (databases will soon roll over to Fuller ID as well)

We are excited about the enhanced user experience the new website will offer, and we are dedicated to continuing to improve it. To that end, we invite you to submit comments about what is working for you and what we could still change. The website includes a feedback page for you to submit your comments. Please post a note and let us know what you think!

JSTOR Issues Resolved

Library News

jstorgreen The issues JSTOR experienced, which caused intermittent access, have been resolved. They circulated the following message regarding the problems.

Greetings:

Thank you for your patience during this week’s site-wide access problems. We have identified the root cause and solved the issue. We strive to provide the very best service and availability of JSTOR that we can, and we will continue to do so in the coming weeks as we complete the migration to our new platform. We encourage you to check our platform updates page for information about this work, and to please let us know if any further issues arise.

We appreciate your patience and support. Please feel free to contact us with any questions or comments that you have. Your feedback is welcome.

JSTOR Update

Library News

jstorgreenThe library recently received an update from JSTOR on their access issues. The message is included below.

Dear JSTOR Participants and Users,

We know this is an especially busy time of year for many of you. We are very sorry for the inconvenience JSTOR access issues may have caused for the past few days. Please know that we are continuing to make progress on restoring full access to JSTOR. At this point, most users should be able to search, browse, and access most journal articles and primary sources on www.jstor.org. Access to books as well as journal content published in the most recent few years may be intermittent.

We will continue to provide updates as we have them through email, social media channels, and on this webpage: http://about.jstor.org/jstor-help-support/jstor-updates.

Thank you again for your patience.

Welcome to a new academic year!

Library News

Welcome to the 2015-2016 academic year! We look forward to meeting new faces and welcoming back those of you who are returning.

The last year has brought quite a few changes to the David Allan Hubbard Library, and we are excited about how these changes will serve you better. The year has included building new spaces, shifting collection locations, and moving staff to new offices.

Faculty Commons

The north side (old side) of the third floor has been transformed into the new Faculty Commons. This space now houses the offices of distributed learning and eReserves, and offers meeting space for faculty. The Faculty Commons has already helped to facilitate collaboration among faculty at all campuses and improved the support of faculty with their research and curricular needs. We look forward to continuing to develop the use of this space to serve as a “one stop shop” for faculty. To finalize the construction of the Faculty Commons, a new, permanent wall and door will be installed in the coming weeks.

New Collection Locations

To make room for the Faculty Commons, those print periodicals that may also be accessed online were moved to closed stacks. If you are in need of these print periodicals, they are still available by requesting them from the Information Access Services desk. Otherwise, you may access them through our online databases.

Other collections were also moved to make access easier. Shifts include the following.

  • As mentioned, the print copies of periodicals that are available online have been moved to closed stacks. They may still be accessed by request.
  • The Darling Foundation Pacific Rim Collection (formerly known as the Asian Christian Collection) has moved to second floor to allow room for expansion.
  • All open-stack print periodicals are on the south side (new side) of the third floor.
  • Reference materials have been consolidated and moved to the De Pree Reading Room on the first floor.
  • Current periodicals are on display in the Weyerhaueser Reading Room on the first floor.
  • The newly created Fuller Faculty Publications Collection will soon be available in the center bookshelves in the Weyerhaueser Reading Room. This collection will include all books published by all full-time faculty since the founding of the seminary.

New Staff Locations

Some of the library’s more commonly sought staff moved offices in the last year. Moves include the following.

  • Our Interlibrary Loan Technician, Gail Frederick, is now located in an office behind the Information Access Services desk. You may ask for her at the front desk.
  • Our Reference Librarian, Bonggun Baek, is now in an office on the first floor of the library, in the Weyerhaueser Reading Room (old side of the building).
  • Also on the first floor in the Weyerhaueser Reading Room is Technical Support Services (also known as “Tech Support” and “Help Desk”).
  • The Writing Center is now housed in two offices on the south side (new side) of the third floor.

As always, if you have any questions, please do not hesitate to ask any of our library staff. We are happy to help.

As we begin this new academic year, we pray that it will be one of learning, growing, and deepening.

David Allan Hubbard Library Staff

New LibGuides: ILL and Distributed Users

Library News

Fuller Libraries have posted two new LibGuides up on our site to help educate our users on two important services:

Interlibrary Loan Services: offered to current Fuller Seminary students and Fuller Seminary faculty and staff.

Library Services for Distributed Users: for Fuller students enrolled in online or regional campus programs, Fuller faculty members teaching at regional campuses, and Fuller staff employed at regional campuses.

We hope that you will find these guides helpful. If you have any questions or suggestions on other LibGuides you would like to see, please drop us a note at [email protected].

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